Orders & Products
How can I place an order?
You can browse our collections, select your preferred product and complete the checkout process from the website.
How can I know if my order has been placed successfully?
After a successful order, you should receive the relevant order confirmation details. If you need help with an order, please contact us through our Contact Us page.
Can I change or cancel my order?
Order changes or cancellation depend on the order status. Please contact us as soon as possible through the Contact Us page.
Will the product look exactly like the image?
We make every effort to display product images and colours accurately. However, slight variations may occur due to photography and individual screen settings.
Shipping & Delivery
When will my order be dispatched?
Orders are generally processed and dispatched according to our shipping guidelines. For complete details, please see our Shipping Policy.
How long will delivery take?
Delivery timelines can vary depending on the destination and courier service. Please refer to our Shipping Policy for the applicable delivery information.
Can I track my order?
Yes. You can use our Track Order page when tracking information is available.
What if my delivery is delayed?
Occasional delays can happen due to courier operations, weather, natural calamities or other unavoidable circumstances. If you need assistance, please contact us through the Contact Us page.
Returns, Exchanges & Refunds
Can I return or exchange a product?
Returns and exchanges are subject to the applicable policy and product eligibility. Please review our Returns/Exchange Policy and Refund Policy.
What should I do if I receive a damaged or wrong item?
Please inspect your parcel immediately after delivery and contact us as soon as possible through the Contact Us page. For damage-related claims, please keep the complete parcel-opening video as required by our policy.
Are sale items eligible for exchange or return?
Sale items are non-exchangeable and are not eligible for return as specified in our Refund Policy.
Where can I read the complete return and exchange rules?
You can read the complete details on our Returns/Exchange Policy and Refund Policy pages.
Payments & Support
What payment methods are available?
Available payment methods are shown during checkout and may vary depending on the order and payment setup.
What if I have a question that is not answered here?
Our customer-care team will be happy to help. Please visit the Contact Us page and send us your query.
Need More Help?
If you cannot find the answer you are looking for, please visit our Contact Us page. We will be happy to assist you.