Return / Exchange Policy — Reema's Collection

Order Cancellation

If you need to cancel your order, please contact Reema's Collection as soon as possible after placing the order.

Cancellation requests should be made within 6 hours of placing the order, from Monday to Saturday between 10 AM and 7 PM.
You may also use our Customer Support / Contact Us page to submit your request.

Please note: Some orders may be shipped almost immediately, so cancellation may not always be possible.

Any eligible amount paid for a cancelled order will be credited to the same payment mode used for the payment, subject to the applicable payment/refund process.

Important

No cancellation is accepted after dispatch.
Discounted products cannot be returned or exchanged.

Exchange

Our team works hard to deliver products of elevated design and quality in a timely manner. We do not accept returns or exchanges for size issues, minor colour variations caused by camera/light conditions, or simply because a customer does not like the product after receiving it, when the product details have already been provided in the product description.

However, if you receive a product that is damaged, defective, or different from the product you ordered, you may request a return/exchange subject to verification.

Proof required for damaged / defective products

For a damaged or defective product claim, you must provide a full parcel-opening video as proof. The video must show the parcel being opened for the first time and the defect/damage clearly visible in the same continuous video, without any cut or pause.

This requirement is applicable because our quality team checks products before dispatch.

Condition of returned products

The product must be unused and unwashed.
The product must be in sellable condition.
The original packaging must be retained.
All original tags and labels must remain intact.
The return request must be raised within 2 days of the actual delivery date.

48-hour limit: If the customer informs us after 48 hours of delivery, we may not be able to arrange a pickup because courier services may not accept a pickup request after this period.

Return / Exchange Process

Once a reverse request has been placed with Customer Service, it usually takes 1–2 working days for the product to be picked up from your place.

After the item reaches our warehouse, it undergoes a quality check, which normally takes around one day. After pickup, the complete reverse process may take approximately 10–15 days, depending on courier movement and quality verification.

Important: You must choose another product in exchange for the dress/product you have received. No cash refund request will be accepted for an eligible exchange case; a coupon code may be provided instead, depending on the order amount and applicable approval.

Coupon / Exchange Value

Prepaid Orders

For eligible prepaid orders, the value of the dress/product may be generated as a coupon code or adjusted against an exchange product, excluding applicable courier charges.

COD Orders

For eligible COD orders, the value of the dress/product may be generated as a coupon code, excluding applicable courier charges.

Coupon or exchange approval remains subject to product condition, quality verification and the terms of this policy.

Lost / Undelivered Orders

If an order is lost or remains undelivered to the customer's preferred location, Reema's Collection will process the applicable refund for the complete order amount, including shipping charges where shipping charges were paid online, subject to verification of the shipment status and payment record.

Customer Support

For cancellation, return, exchange or order-related assistance, please contact us through our Customer Support / Contact Us page.