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The House Policy
Customer Care · Reema's Collection

Refund Policy

Our return, exchange and refund guidelines are designed to keep your order experience clear and fair.

Exceptions / Non-Returnable Items

Sale items are non-exchangeable. Unfortunately, we cannot accept exchange or return requests for sale items or gift cards.

Return

In case of a return, the customer will bear one-way shipping charges, while Reema's Collection will cover the other side.

The applicable shipping cost can either be deducted from the total order amount or paid separately online by the customer.

Exchange

Please inspect your order immediately upon reception and contact us if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and take the appropriate action.

48 HRS rule: After 48 hours of delivery, we cannot accept any kind of damage or issue. The customer must have a full parcel-opening video, without cuts or pauses, clearly showing the parcel opening and the defect or damage.

To be eligible for an exchange, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or other proof of purchase.

How to Start an Exchange

To start an exchange request, please contact us through our Contact Us page. Our team will guide you regarding the next steps.

Reverse pickups may be arranged by us, or the customer may be required to ship the parcel to us. The applicable return shipping instructions and address will be provided by our customer-care team after the exchange request is reviewed.

Items sent back to us without first requesting an exchange will not be accepted.

Need Help?

For any return or exchange questions, please contact our customer-care team through the Contact Us page.